Customer Service
At Mashreq, we are committed to providing the best quality of service to our customers. We strongly believe that customer satisfaction is the most important factor in our overall growth. As a Mashreq customer you can contact us through a number of different channels. Our aim at all these touchpoints is to help you meet your financial needs and to respond to any queries and suggestions that you might have. You choose the way that you want to handle your inquiries
Contacting Mashreq
If you are currently a Mashreq customer and would like to send us your feedback from a secure location, please click here to sign on to Mashreqonline. Sign on with your 10 digit account number or your 16 digit Credit Card number and password. When you have successfully signed on to our online banking service, navigate to the "Contact Center" option. Compose and send us your secure mail for our follow up.
If you are not a customer and want to send us your comments via secure email, click here.
You can also write to us at:
Mashreq Customer Relations
P.O.Box: 1320
Manama, Kingdom of Bahrain
Tel: +973 17504444
Fax: +973 17215990
Personal Direct Banking
Our 24 hours a day, 365 days a year Direct Banking Center is available for existing and potential customers providing various services related to our full range of consumer products. Queries or suggestions can also be registered here for us to improve our service standards. Please contact
+973 17504400 and our personal banking advisor will be at your service.
Corporate Customer Service
Our Customer Service Center provides our corporate clients with any assistance or service they require to meet their business needs. Please call +973 17504444 during our working hours (8:00 AM to 5:00 PM Sunday to Thursday and 8:00 AM to 1:00 PM on Saturday) and our customer service representative will be glad to assist you.