Customer Service
At Mashreq, we are committed to providing the best quality of service to our customers. We strongly believe that customer satisfaction is the most important factor in our overall growth. As a Mashreq customer you can contact us through a number of different channels. Our aim at all these touchpoints is to help you meet your financial needs and to respond to any queries and suggestions that you might have. You choose the way that you want to handle your inquiries
Contacting Mashreq
If you are currently a Mashreq customer and would like to send us your feedback from a secure location, please click here to login to Mashreqonline. Login with your 10 digit account number or your 16 digit Credit Card number and password. When you have successfully logged on to our online banking service, navigate to the "Contact Center" option. Compose and send us your secure mail for our follow up.
If you are not a customer and want to send us your comments via secure email, click here.
You can also write to us at:
Mashreq Customer Relations
P.O. Box 1250
Dubai, UAE
Tel: +971 4 424 4444
Fax: +971 4 2238830
Personal Direct Banking
Our 24 hours a day, 365 days a year Direct Banking Center is available for existing and potential customers providing various services related to our full range of consumer products. Queries or suggestions can also be registered here for us to improve our service standards. Please contact
+971 4 424 4444 and our personal banking advisor will be at your service.
Corporate Customer Service
Our Customer Service Center provides our corporate clients with any assistance or service they require to meet their business needs. Please call +971 4 4244433 or +971 4 4368444 during banking hours (8:00 am to 6:00 pm) on all working days and our customer service representative will be there to assist you.